Notice
This policy applies to the web pages, Apps, mini-programs, emails, and phone services provided by S.F. Airlines Co., Ltd. (hereinafter referred to as "we" or "SF Airlines") for claim applications (hereinafter referred to as "the Platform").We have always been committed to protecting the personal information of our customers. Before you use the services of the Platform, please read and understand this policy carefully, especially the terms in bold. When you use the services of the Platform, or continue to use the services of the Platform after the update of this policy, it is deemed that you have read, understood, and agreed to this policy and its updated version, and agree to the processing of your personal information by us in accordance with the terms of this policy. If you do not agree with any terms of this policy, you should immediately stop using the services of the Platform.
1. How do we collect and use your personal information
Personal information refers to various information that can identify a specific natural person's identity or reflect the activities of a specific natural person, either individually or in combination with other information, in electronic or other forms.
Sensitive personal information refers to personal information that, once leaked, illegally provided, or misused, may endanger personal safety and property, and may easily cause damage to personal reputation, physical and mental health, or discriminatory treatment. Sensitive personal information involved in this policy will be highlighted in bold.
the Platform will only collect and use your personal information for the following purposes as stated in this policy:
1.1 usiness Function(s) that collects and use of your personal information
We may collect, store, and use the following information related to you in order to achieve the following functions. If you do not provide relevant information, you will not be able to enjoy the relevant services of the Platform. These features include:
a. Claim application
When you submit a claim application through the Platform, you need to provide your contact phone number or email address, the reason for the claim, and proof of the claim. We will communicate with you through the contact information you submitted and further request you to provide additional supporting materials based on our internal evaluation.
1.2 Exceptions to obtaining consent
You are fully aware that we do not require your authorization or consent to collect and use personal information in the following situations:
a）Related to national security and defense security;
b）Related to public safety, public health, and major public interests;
c）Related to criminal investigation, prosecution, trial, and execution of judgments;
d）For the purpose of safeguarding the significant legitimate rights and interests of personal information subjects or other individuals, such as life and property, but it is difficult to obtain their consent;
e）The collected personal information is disclosed by the personal information subject to the public on their own;
f）Collecting your personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels;
g）Necessary to sign and fulfill the contract according to your requirements;
h）Necessary for maintaining the safe and stable operation of the provided services, such as detecting and handling service failures;
i）Necessary for legitimate news reporting;
j）Other circumstances stipulated by laws and regulations.
According to legal provisions, sharing, transferring, and publicly disclosing personal information that has been de-identified, and ensuring that the data recipient cannot restore and re-identify the personal information subject, does not belong to the external sharing, transfer, and public disclosure of personal information. The preservation and processing of such data will not require further notification to you and your consent.
2、How do we use cookies and similar technologies
2.1 Cookie
To ensure the normal operation of the website, we will store small data files called cookies on your computer or mobile device. Cookies typically contain identifiers, site names, as well as some numbers and characters. With the help of cookies, websites can store your preferences and other data.
We will not use Cookies for purposes other than those described in this policy. You can manage or delete Cookies according to your preferences. For more details, please visit AboutCookies.org. You can clear all Cookies saved on your computer, and most web browsers have the function to block Cookies. However, if you do so, you will need to change your user settings every time you visit our website. For more information on how to change browser settings, please visit the relevant settings page of the browser you are using.
2.2 Website Beacons and Pixel Tags
In addition to cookies, we also use other similar technologies such as website beacons and pixel tags on our website. For example, the email we send you may contain a click URL that links to the content of our website. If you click on the link, we will track this click to help us understand your product or service preferences and improve customer service. A website beacon is typically a transparent image embedded in a website or email. By using pixel tags in emails, we can determine whether the email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.
2.3 Do Not Track
Many web browsers have a Do Not Track feature that sends a Do Not Track request to websites. At present, the main Internet standard organizations have not established policies to stipulate how websites should respond to such requests. However, if your browser has enabled Do Not Track, all our websites will respect your choice.
3、How do we share, transfer, and publicly disclose your personal information
3.1 Sharing
3.1.1 To fulfill the agreements we have concluded with you or for other legitimate purposes, we may provide some of your personal information to third-party personal information processors. We will disclose to you in accordance with the provisions of the law, and the third-party personal information processor receiving the personal information is entitled to process the personal information within the scope of the processing purposes, processing methods, and types of personal information that have been informed to you. If the recipient changes the original processing purposes or methods, they must obtain your consent again, except as otherwise provided by laws and regulations. In addition, we will share your personal information in the following scenarios:
a）Sharing with explicit consent: With your explicit consent, we will share your personal information with other parties.
b）We may share your personal information with external parties in accordance with laws and regulations or mandatory requirements of government authorities.
c）Within the scope permitted by laws and regulations, it is necessary to provide necessary services to safeguard the interests, property, or safety of our limited company or partners, you or other users of the Platform, or the general public from harm;
d）To handle disputes or controversies between you and others as per your request;
e）Provided in accordance with relevant agreements signed with you (including electronic agreements signed online) or other legal documents;
f）Used for academic research purposes;
g）Used based on the social public interest that complies with laws and regulations.
3.1.2 Sharing with our affiliated companies:
Your personal information may be shared with our affiliated companies. We will only share necessary personal information and are bound by the purposes stated in this policy. If affiliated companies want to change the purpose of processing personal information, they will seek your authorization and consent again.
Our affiliated companies refer to any entity that controls us or its entities, is controlled by us or its entities, or is jointly controlled with us or its entities, where the term "control" means directly or indirectly owning or controlling more than 50% of the voting rights.
3.1.3 Sharing with authorized partners:
For the purposes stated in this policy, certain of our services may be provided by authorized partners. We may share some of your personal information with our partners to provide better customer service and user experience. We will only share personal information necessary for providing services, and our partners have no right to use the shared personal information for any other purpose.
3.2 Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
a）Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
b）When it comes to mergers, acquisitions, or bankruptcy liquidation, if there is a transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this policy. Otherwise, we will require the company or organization to seek your authorization and consent again.
c）Provided in accordance with relevant agreements signed with you (including electronic agreements signed online) or other legal documents;
d）Provide necessary information in accordance with applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements.
3.3 Public Disclosure
We will only publicly disclose your personal information in the following situations:
a）After obtaining your explicit consent;
b）Legal Disclosure: We may publicly disclose your personal information in the event of legal, procedural, litigation, or mandatory requirements from government authorities.
4、How do we protect and preserve your personal information
4.1 How we protect the security of your personal information
The Platform will strictly manage and protect the information provided by users and will use corresponding technical measures (such as setting server backup data and encrypting user passwords, etc.) to prevent the loss, theft, or tampering of user information. In the event of information loss, theft, or damage due to force majeure, computer virus infection, hacker attacks, or other special reasons, the website will take necessary measures to minimize the losses of users, but the website will not bear any responsibility for this.
4.2 Retention period of personal information
We retain your personal information for the shortest period necessary to provide our products and/or services. If you voluntarily delete your personal information or exceed the necessary storage period, we will delete or anonymize your personal information, except as otherwise provided by laws and regulations.
5、Your rights
According to relevant laws, regulations, standards in China, as well as common practices in other countries and regions, we guarantee that you exercise your rights to your personal information. You can exercise your personal information subject rights, including but not limited to right to access, right to correction, right to deletion etc., through the contact information in Section 9 "How to Contact Us" of this policy. Please note that for safety reasons, you may need to provide a written request or prove your identity in other ways. We may first require you to verify your identity before processing your request. We will provide a response within thirty days.
For your reasonable requests, we generally do not charge any fees, but for requests that are repeated multiple times or exceed reasonable limits, we will charge a certain cost fee depending on the situation. We may refuse requests that violate legal and regulatory requirements, repeat without reason, require excessive technical means (such as developing new systems or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or are very unrealistic.
6、How do we handle children's personal information
Our products, website, and services are primarily aimed at adults. Children are not allowed to use our products or services without the consent of their parents or guardians. For cases where personal information of children is collected with the consent of parents, we will only use or publicly disclose this information when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect the child. If we find that we have collected personal information of children without obtaining verifiable parental consent in advance, we will try to delete the relevant data as soon as possible.
7、How can your personal information be transferred globally
The personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China. We will not transfer your personal information outside the territory of the People's Republic of China without your consent and compliance with relevant laws and regulations.
8、How to update this policy
Our privacy policy may change. Without your explicit consent, we will not reduce the rights you are entitled to under this policy. We will post any changes made to this policy on this page.
9、How to contact us
If you have any questions, comments, or suggestions regarding this privacy policy, please contact us through the following methods:
Name: S.F. Airlines Co., Ltd.
Address: 5F and 6F, SF South China Hub Building, No. 1111 Hangzhan Fourth Road, Shenzhen Airport, Caowei Community, Hangcheng Sub-District, Bao’an District, Shenzhen.
Contact information: sfacc@sf-express.com
Normally, we will reply within thirty days. If you are not satisfied with our response, especially if our personal information processing behavior has harmed your legitimate rights and interests, you can also seek solutions through the following external channels: file complaints or reports with regulatory authorities in relevant sectors, such as cyberspace, telecommunications, public security, and industry and commerce.
10、Release and effective date
Release date: November 22, 2024
Effective Date: November 22, 2024
Update Date: November 22, 2024
